FAQs

1. Are you a factory or a trade company?

We are 100% manufacturer. 

 

2. When did you start?

We started from 2008.

 

3. Do you supply after-sales service?

Yes, of course. We normally offer after-sales service for one year. You also can pay extra fees to extend your warranty.

 

4. What payment do you received?

We support T/T, L/C, Western Union, wechat pay and alipay. You also can choose to pay by alibaba trade assurance.

 

5. How fast can you ship my goods out?

Usually for samples, we will dispatch in 7 days after payment received. For bulk order, please negociates with our sales.

 

6. What shipping methods do you support?

We support shipped by air, by sea and DHL, Fedex, TNT, etc. Nearly all methods which we can do. Please contact us to make sure the shipping method and charges.

 

7. Who affords the shipping fees?

In general, buyer should afford the shipping rates if you buy our products. For after-sales, buyers should be responsible for the back goods freight, and seller should be responsible for the cost of resend.

 

8. What products can you supply?

We supply android all in one pc(10.1" ~ 32"), windows all in one pc(10.4" ~ 21.5"), industrial monitor(7" ~ 55"), POS system, POS accessories and LCD screen for business use or industrial use. 

 

9. What is the application of your products?

Our products is mainly for business use and industrial use.

For android, it is usually applied in robot display, digital signage, home automation, meeting tablet, payment kiosk, restaurant order tablet, pos scale, etc;

For windows, it is used for electric file cabinet, medical monitor, industrial automation, medical oximeter, face recognition, cycling bike monitor, etc;

For open frame monitor, generally customer would like to apply it for the arcade game machine, advertising display, allylic monitor and so on.

For POS system, we can see them in the supermarket, tea shop, restaurant, hotel, hospital... They replace the traditional charging methods.

 

10. Where is your company?

Our company is located in Shenzhen, China. And we have Hongkong warehourse and Guangzhou factory.

 

11. Do you supply big size monitor? Such as 55 inch or 100 inch.

At present, we mainly supply 10.1 inch to 32 inch touch display screen.

 

12. Can I custom my logo?

Yes, you can. You can use our logo "BVS" or choose neutral packaging, besides, you also can custom your logo if you reach our MOQ. You need only pay for the logo print, you can get the special lcd monitor with your logo.

 

13. I need a poe tablet, can you make it?

Yes, we offer poe tablets. Please talk to our customer service for details.

 

14. I need NFC or RFID fucntion, can you make it?

Yes, we offer function customization, please contact us to learn more.

 

15. Can you custom 4G ethernet modules?

Yes, we can. Please send message to us to get more details.

 

16. Can I custom the interface? Like RS485, HDMI, AC power port, etc.

Yes, of course. Please send us message to let us know your requirement.

 

 17. What operation systems do you have?

We have windows, android and linux operation system options.